Shipping Policy

Shipping Rates

  • We offer free UK shipping.

Processing Time

  • Orders are processed within one business day.

  • Orders placed Monday to 5pm Thursday will be shipped the next working day.

  • Orders placed from 5pm Thursday to Sunday will be shipped on Monday.

  • You will receive a confirmation email once your order has been shipped.

Shipping Methods

  • We use Royal Mail for all deliveries.

  • Delivery times may vary based on your location:

    • UK: Tracked 48 hours

Order Tracking

  • Once your order has shipped, you will receive a tracking number via email to monitor your shipment.

Lost or Damaged Items

  • If your order is lost or damaged during shipping, please contact us at info@nipsandsips.co.uk within 14 days for assistance.

Changes to Shipping Policy

  • We reserve the right to update this shipping policy at any time. Please review it periodically for any changes.

 

ORDER POLICY

AGE RESTRICTION

No goods are offered for sale at this site to any persons who are below legal drinking age in the country in which they are residents in or any person resident in a country where such sale would be contrary to local law. By placing an order through our site, you warrant that you are of a lawful age. For this reason, we may refuse an order at our discretion and orders may not be transferred from the customer to any other person. If you are buying Products as a gift, the recipient must also be of a lawful age. This is the responsibility of the purchaser. If our couriers are in any doubt about the age of the recipient on delivery, they may request some form of ID.

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, you will need the receipt or proof of purchase. To start a return, you can contact us at info@nipsandsips.co.uk. Any returned products must be returned to us in good condition, with all packaging intact and within 30 days of delivery of the goods to the customer. All refunds and reimbursements will be arranged within 30 days of our acceptance after the safe receipt of the returned goods. Any product returned must be within its original packaging, contain the relevant paperwork and be adequately packed to avoid any possible damage. The cost and risk of returning the product is the responsibility of the customer and a proof of delivery service must be used.

You can always contact us for any return question at info@nipsandsips.co.uk.

DAMAGES AND ISSUES

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

PERSONAL USE

By accepting these terms and conditions you agree that the products you purchase via this web site are exclusively for your personal use or a gift to someone and are not for resale (unless otherwise authorised by us in writing).

We reserve the right to refuse to fulfil any orders or terminate any Contract without liability to the Buyer, where we know or have reason to believe that the Buyer has sold (or intends to sell) the Goods directly or indirectly to any third party. No resale or third-party selling is permitted.

CONSUMER RIGHTS

If you are contracting as a consumer, you may cancel a Contract at any time within fourteen days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy.

To cancel a Contract, you must inform us in writing and a form of cancellation notice is set out at the end of these terms and conditions. You must also return the Product(s) to us immediately, in the same condition and packaging in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.